The Administrator Leadership Program has been fully refreshed to reflect how long-term care homes operate today, with an updated curriculum delivered through a flexible mix of self-paced, live online, and in-person formats.
Leadership Foundations Retreat
This two-day, in-person retreat introduces core leadership principles and sets the foundation for success throughout the program. You’ll meet your fellow ALP students, connect face-to-fact with your instructors, and enjoy an immersive leadership learning experience covering topics ranging from personal growth and development to team building and networking.
Leadership Foundations Retreat
This two-day, in-person retreat introduces core leadership principles and sets the foundation for success throughout the program. You’ll meet your fellow ALP students, connect face-to-fact with your instructors, and enjoy an immersive leadership learning experience covering topics ranging from personal growth and development to team building and networking.
Module 1: Strategic and Integrative Thinking
Strong leaders have the ability to think strategically and integrate diverse perspectives. In this module, you’ll learn to think about the big picture, connect your organization’s vision and mission to daily decision-making, and lead change effectively in a complex, regulated environment.
Module 2: Effective Communications
Learn to communicate clearly as the organizational voice, lead through uncertainty and change, and manage social and traditional media risk. You’ll also learn how emerging tools like AI are shaping our sector, and how to adopt them responsibly while protecting privacy, credibility, and public trust.
Module 3: Legislative and Legal Matters
Get a comprehensive introduction to Ontario’s long-term care legal landscape, including units on the Fixing Long-Term Care Act, regulatory compliance, privacy, mandatory reporting, capacity and consent. You’ll build confidence in identifying legal risks, responding to incidents and inspections, and supporting ethical, accountable, and compliant operations.
Module 4: LTC Financial Literacy
In this session you’ll get a practical overview of the financial frameworks that govern long-term care operations in Ontario. You’ll learn how to read and interpret financial reports, how to budget, and how to measure performance. You’ll also learn how long-term care is funded in Ontario, and how to meet ministry reporting requirements.
Module 5: Human Resources and People Management
Effective leadership requires a strong understanding of the laws, regulations, and best practices that guide health human resources. In this module you’ll learn to navigate complex workforce issues including labour and employee relations, human rights, health and safety, and attendance management, while building a respectful, high-performing workplace culture.
Module 6: Quality Leadership for Clinical Care
In this module you’ll learn how to support your team in delivering high-quality, person-directed care while maintaining clear governance and accountability for clinical outcomes. You’ll learn how to foster a culture of dignity, quality, and collaboration, how to support your clinical leaders, and how to use data to manage risk.
Module 7: Customer Service and Business Operations
In this module you’ll learn how to improve resident and family satisfaction, manage complaints and conflicts, support Resident and Family Councils, and foster inclusive, culturally responsive care environments. You’ll also learn how to create a safe, welcoming, and home-like environment while navigating Ontario’s regulatory framework.
Final Assignment and Group Presentation
The final assignment will be an opportunity to apply the learning from the course material. This will include a small group assignment and presentation, as well as creating notes for future reference.
